PROCESS 2: Simple Task with 3 Updates, Completed 1 Day Late

┌─────────────────────────────────────────────────────────────────────┐
│                    MANAGEMENT CREATES TASK                          │
│  (Due Date: May 8, 2026)                                            │
└────────────────────────────┬────────────────────────────────────────┘
                             │
                             ▼
        ┌────────────────────────────────────────────┐
        │    TASK APPEARS IN MAINTENANCE DASHBOARD   │
        │ (Status: PENDING - May 8)                  │
        └────────────────┬─────────────────────────┘
                         │
                         ▼
        ┌────────────────────────────────────────────┐
        │  MAINTENANCE TECHNICIAN ACCEPTS TASK       │
        │ (Status changes to: ACCEPTED)              │
        └────────────────┬─────────────────────────┘
                         │
                         ▼
        ┌────────────────────────────────────────────────────┐
        │         DAY 1: TECHNICIAN STARTS WORK              │
        │ (Status: IN PROGRESS)                              │
        │ Adds Update #1: "Started work. Unit accessible.    │
        │                  Testing in progress."             │
        └────────────────┬─────────────────────────────────┘
                         │
                         ▼
        ┌────────────────────────────────────────────────────┐
        │        DAY 2: PROGRESS UPDATE #2                    │
        │ Adds Update #2: "Found issue - motor bearing needs  │
        │                  replacement. Ordered parts."       │
        └────────────────┬─────────────────────────────────┘
                         │
                         ▼
        ┌────────────────────────────────────────────────────┐
        │        DAY 3: PROGRESS UPDATE #3                    │
        │ Adds Update #3: "Parts arrived. Installation in     │
        │                  progress. Should be done by        │
        │                  tomorrow afternoon."               │
        └────────────────┬─────────────────────────────────┘
                         │
                         ▼
        ┌────────────────────────────────────────────────────┐
        │          DAY 4 (MAY 8): ORIGINAL DUE DATE ⏰        │
        │ ⚠️ Task NOT completed - OVERDUE by 1 day            │
        └────────────────┬─────────────────────────────────┘
                         │
                         ▼
        ┌────────────────────────────────────────────────────┐
        │          DAY 5 (MAY 9): TASK COMPLETED              │
        │ Technician finishes installation, testing, cleanup  │
        │ Clicks: "✅ Done"                                   │
        │ Status changes to: COMPLETED                        │
        │ (1 day LATE from original deadline)                 │
        └────────────────────────────────────────────────────┘
        

STEP 1: MANAGEMENT CREATES TASK

• Go to: Managers Dashboard → Management Tasks → "+ Create New Task"
• Fill in: Task Name, Description, Assigned Department ("Maintenance"), Priority, Due Date
• Click: "✅ Create Task"
• Result: Task appears in Maintenance Dashboard with Status: "PENDING"

STEP 2: TECHNICIAN ACCEPTS TASK

• Technician opens Maintenance Dashboard
• Clicks: "✋ Accept Task"
• Result: Status changes to "ACCEPTED"

STEP 3: DAY 1 - FIRST PROGRESS UPDATE

• Technician clicks: "💬 Update"
• Writes: "Started work. Unit accessible. Testing in progress."
• Clicks: "📤 Send Update"
• Result: Update appears in task comments with timestamp. Status: Still "IN PROGRESS"

STEP 4: DAY 2 - SECOND PROGRESS UPDATE (Issue Found)

• Technician clicks: "💬 Update"
• Writes: "Found issue - motor bearing needs replacement. Ordered parts. ETA tomorrow morning."
• Clicks: "📤 Send Update"
• Result: Management sees potential delay. Status: Still "IN PROGRESS"

STEP 5: DAY 3 - THIRD PROGRESS UPDATE (Final Steps)

• Technician clicks: "💬 Update"
• Writes: "Parts arrived. Installation in progress. Should be done by tomorrow afternoon."
• Clicks: "📤 Send Update"
• ⚠️ Task is now OVERDUE: Today is due date, not completed yet

STEP 6: DAY 4 (OVERDUE) - TASK STILL NOT DONE

• Task still shows as "IN PROGRESS"
• Dashboard marks it as OVERDUE (red indicator)

STEP 7: TECHNICIAN COMPLETES TASK (1 Day Late)

• Clicks: "✅ Done" button
• Result: Status changes to "COMPLETED"
• ⚠️ Task completed 1 DAY LATE

⚠️ KEY POINTS TO REMEMBER

• Updates are progress notes: Don't change the task or extend deadline, just informational
• Overdue is automatic: If due date passes and task not closed, it shows as OVERDUE
• No extension requested here: Unlike Process 1, technician didn't ask for extension - just completed late
• All updates timestamped: Management and Owner can see exact timing
• Reports show delays: Analysis dashboard can track how many tasks complete late

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